In January 2025, Anthropic announced that it is partnering with ride-hailing app Lyft to incorporate Claude’s capabilities into, “customer-first, AI-powered Lyft products,” like the company ...

Last week, Lyft said it was joining forces with the artificial-intelligence company Anthropic, and said it had incorporated Anthropic's AI assistant Claude into customer-support services.

Lyft is using Anthropic's AI model Claude for its customer service operations already and has witnessed an 87% cut in the average resolution time. "Lyft is using Claude to both reimagine the ...