Lyft announced a new partnership with Anthropic to use the Claude AI assistant to handle customer service requests. Claude is already being put to use handling service inquiries from drivers ...

In January 2025, Anthropic announced that it is partnering with ride-hailing app Lyft to incorporate Claude’s capabilities into, “customer-first, AI-powered Lyft products,” like the company ...

Last week, Lyft said it was joining forces with the artificial-intelligence company Anthropic, and said it had incorporated Anthropic's AI assistant Claude into customer-support services.