American Airlines on May 1 will tweak its boarding process and allow first- and business-class customers to preboard, joining ConciergeKey status members, the carrier announced Wednesday.

Passengers used to showing up at the departure gate right at the boarding time for their flight should double-check the time ...

The updated boarding procedure reflects AA's commitment to refining its customer service strategy. While maintaining priority boarding for premium cabin passengers and high-tier loyalty members, the ...