Set SMART goals with your customers to get a sense of their objectives and make sure the goods or services you’re offering ...

Customers lose faith in brands when they feel they're putting in too much effort. The post 5 areas where businesses need to ...

A key achievement in Sudheer’s career has been the deployment of AI technologies that have drastically improved efficiency in ...

NEWS: Indiana Governor Mike Braun signed two executive orders on Tuesday that he says will "improve customer service for Hoosiers." ...

The top five retail opportunities: leverage AI, implement unified commerce, increase e-commerce sales, improve customer service, and increase store associate productivity. The survey found that ...

By corporate America's (sometimes dubious) telling, AI is basically the answer to everything, including customer service. Businesses say it's the way to unlock efficiencies and improve customer ...

At this year’s Enterprise Connect, Cisco rolled out new AI agents for Webex designed to improve customer service experiences. Cisco is adding new features to its Webex collaboration tool as it ...

USPS Vice President for Customer Experience Marc McCrery said the agency is looking to switch its call center platform to a ...