Imagine a customer walking into your store with a question about a product's availability. Instead of waiting in line at a service desk, an associate equipped with a mobile device approaches ...

Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. Is it time to retool your customer service and customer ...

This universal phenomenon has implications for customer service, including the following five points pulled from the customer service training and eLearning that my firm and I provide. 2.

There were four other customer service reps in the Returns/Orders ... but can we work on mine?” The first associate came back five minutes later. He apologized for how long it took; finding ...

The path to becoming a registered client service associate is fairly straightforward ... For these reasons, candidates with prior customer service experience are often favored for these positions.