Imagine a customer walking into your store with a question about a product's availability. Instead of waiting in line at a service desk, an associate equipped with a mobile device approaches ...

Today, I'm going to share five retail customer ... important use of customer-visible technology at Warby Parker is to streamline the purchasing process. Every sales associate not only carries ...

Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. Is it time to retool your customer service and customer ...

There were four other customer service reps in the Returns/Orders ... but can we work on mine?” The first associate came back five minutes later. He apologized for how long it took; finding ...

BUFFALO, N.Y.--(BUSINESS WIRE)--GEICO associate Emily Lynch has the golden touch. As a customer service representative at the company’s Buffalo, New York, regional office, Lynch takes calls from ...