For the best experience, please enable JavaScript in your browser settings. The healthcare industry in Kenya remains a towering exemplar of the most pathetic customer ...

Declining quality of care, increased fees and serious customer service issues at Optum-owned health care facilities were among the problems named by respondents to a community survey launched in late ...

NY, released survey results showing hundreds of patients of Optum-owned providers faced billing, customer service and care ...

Quantum Health, the leading consumer healthcare navigation and care coordination company, has been honored with a Silver ...

Health insurers are ramping up their customer-service efforts ahead of millions of Americans joining the ranks of the insured in 2014. In this week's Health Minute, MarketWatch's Kristen Gerencher ...