So, I used to work in a customer service call center for a bank. It’s a fairly large bank with thousands of locations along the east coast of the US. Like a lot of banks, this one had quite a few ...

Introduction Small businesses have to be cleverer in the competitive world of today to provide outstanding customer service. Optimizing call center services for small businesses is among the best ...

As retail and foodservice operators continue to feel the pinch of labor and supply chain issues, wholesalers step in to fill the gap. When Joel Fierman, pres ...

Many exceptional customer service people can turn even the worst ... tell the world about them—and what people say about your business matters. Peaks And Valleys: Why People Leave Reviews ...

ACT Wins Four Stevies for Excellence in Sales & Customer Service, Omnichannel Solutions, and Use of Data & AnalyticsPhiladelphia, ...

Whatever label is on initiatives that have inclusion at their core, we have found it to be good for business and our values.

Refund processing times vary based on the airline, hotel, or service provider. Generally, it takes 7-10 business days for refunds to reflect in your account. Contacting Expedia customer service is ...

Tranont’s Customer Success Team wins Bronze for Department of the Year; Loni Smith wins Bronze for Customer Service Training Professional of the Year Tranont won two Bronze Stevie Awards in the ...

Georgia Power was ranked number one for business customer satisfaction among large utilities in the South by J.D. Power in ...

AI is the next big thing in customer service. At least, that’s what everyone says. And they’re not wrong. Businesses are ditching clunky old chatbots in favor of smarter AI agents, promising ...

LEHI, Utah--(BUSINESS WIRE)--Tranont won two Bronze Stevie Awards in the 19th annual Stevie Awards for Sales & Customer Service. Tranont’s Customer Success Department was recognized for the ...