You may state in your objective that you have sales experience and are seeking a position as a sales associate, but the hiring manager may only have customer service positions available.

Today,in conjunction with Brian Read, Umpqua’s executive vice president of retail banking. I will deconstruct and demystify the retail banking customer service and customer experience that ...

Today, I'm going to share five retail customer experience practices from the wildly successful Warby Parker retail eyewear showrooms, which are estimated by the Wall Street Journal to rake in ...