Verizon said an AI assistant for the company's customer service representatives built using Google models had cut down on ...

Customer service is in AI’s sights. Sales and support roles are among the most impacted, with AI agents proving to be more patient, knowledgeable, and consistent than some human counterparts.

Google unveils Ironwood TPUs, Gemini 2.5 "thinking models," and Agent2Agent protocol at Cloud Next '25, challenging Microsoft and Amazon with a comprehensive AI strategy that enables multiple AI ...

The pizza chain has tapped Google Cloud’s AI tools to optimize delivery routes, create a customer-facing chatbot and deliver ...

The hyperscaler rolled out an agent interoperability protocol that already has buy-in from Accenture, Deloitte and KPMG, ...

Tredence, a leading data science and AI solutions provider, today announced the launch of Tredence Customer 360, a ...

Google has surged ahead in the enterprise AI race after perceived stumbles. VentureBeat details the Gemini models, TPU advantage & agent ecosystem driving its turnaround.

AI is the next big thing in customer service. At least, that’s what everyone says. And they’re not wrong. Businesses are ditching clunky old chatbots in favor of smarter AI agents, promising ...