Set SMART goals with your customers to get a sense of their objectives and make sure the goods or services you’re offering ...

By corporate America's (sometimes dubious) telling, AI is basically the answer to everything, including customer service. Businesses say it's the way to unlock efficiencies and improve customer ...

I’m talking, of course, about customer service departments. The definition of CX has broadened over the past few years to include all customer touchpoints, from marketing, to sales ...

Customer service representatives work as a liaison between a company or organization and the people who use its products or services. They answer questions, address concerns and complaints ...