The Social Security Administration has come under fire for AI phone glitches, long call times and website outages.

For problems you’re not able to address online, the Social Security customer service number is 1-800-772-1213. Customer service representatives are available between 8:00 a.m. and 7:00 p.m ...

The other day I called the Social Security Administration’s 1-800 phone number for assistance and I was on hold for 90 minutes (“A list of the Social Security offices across the US expected to ...

The Social Security Administration (SSA) today announced substantial progress in service delivery outcomes resulting from focused technology enhancements and process engineering.

SSA scrapped a service change last week that would have forced many Vermonters to go in person to a Social Security office for routine services that have been handled over the phone. While we’re ...

In recent years, the Social Security Administration had a pretty lousy — and worsening — reputation for customer services. Nearly 125 of its field offices were shuttered and hold times on the ...

The Social Security Administration is dealing with what its commissioner calls a "customer service crisis." Staffing shortages, long wait times on the agency’s toll-free phone line and a large ...

AARP says Social Security's service is deteriorating and urges the agency to rethink coming changes. The share of callers to SSA who got a prerecorded disconnect message surged between February ...

The Social Security Administration has agreed to an independent audit of its customer-service metrics, after months of criticism about long waits for calls to be returned, AI phone glitches ...