Social Security’s acting commissioner recently said out loud what many beneficiaries are thinking these days — the agency’s telephone customer service can “suck.” “We need to show how ...

Despite the Social Security Administration ditching its plan to reduce its phone service, Long Island residents who use those benefits say they are still concerned about customer service.

Social Security customer service crisis puts spotlight on the new Social Security commissioner. Social Security has struggled with customer service for years. Declining staffing and funding has seen ...

Social Security has struggled with customer service for years. Declining staffing and funding have seen the Social Security Administration leaving Wyomingites in the lurch, dealing with long wait ...

Photo Illustration: WSJ The federal agency that administers Social Security benefits is facing a customer-service mess. The Social Security Administration is cutting staff, restricting what ...

She lives in Bow. Social Security has struggled with customer service for years. Declining staffing and funding have seen the Social Security Administration leaving Granite Staters in the lurch ...

It is not easy to get through to the Social ... the Contact Social Security By Phone webpage to see the full breakdown. Outside business hours. You can call the SSA's automated telephone services ...

SSA scrapped a service change last week that would have forced many Wyomingites to have to go in person to a Social Security office for routine services that have been handled over the phone ...