With public reporting and value-based payment, healthcare organisations have strong incentives to optimise quality of care, ...

Background: Improving quality of end-of-life care is a key driver of UK policy. The Gold Standards Framework (GSF) for Palliative Care aims to strengthen primary palliative care through facilitating ...

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Background Patients can have an important role in reducing harm in primary-care settings. Learning from patient experience and feedback could improve patient safety. Evidence that captures patients’ ...

Correspondence to Professor Paul Batalden, The Dartmouth Institute for Health Policy and Clinical Practice, Lebanon, NH 03766, USA; paul.batalden{at}gmail.com Our interactions during the Colloquium ...

Comparing safety, performance and user perceptions of a patient-specific indication-based prescribing tool with current practice: a mixed methods randomised user testing study ...

Correspondence to: Dr M A Mohammed Department of Public Health and Epidemiology, University of Birmingham, Birmingham B15 2TT, UK; m.a.mohammedbham.ac.uk Continuous improvement in health care and ...

1 Division of General Internal Medicine and Primary Care, Brigham and Women’s Hospital, Boston, MA, USA 2 Division of General Internal Medicine, Kyoto University Hospital, Kyoto, Japan 3 Harvard ...

Objective To understand how lean thinking has been put into practice in healthcare and how it has worked. Design A realist literature review. Data sources The authors systematically searched for ...

The case study and analyses presented here illustrate the crucial role of human factors engineering (HFE) in patient safety. HFE is a framework for efficient and constructive thinking which includes ...

Background Speaking up is important for patient safety, but healthcare professionals often hesitate to voice their concerns. Direct supervisors have an important role in influencing speaking up.