If you want efficiency in your call center, you can't ignore your average handle time (AHT). Here's why the metric matters & how to improve yours.

Meeting fatigue (meeting overload) takes a toll on productivity and employee retention. Learn symptoms and how to reduce virtual meetings.

You’ve probably heard of the importance of nonverbal cues and body language when you’re communicating with someone, whether that’s in a business meeting ...

Learn the warning signs of email overload and how it can affect your health and business, plus easy ways you can stop excessive emails.

Startups aren't just tech ventures. Discover what defines a startup, explore 5 common types, and learn the key traits that set them apart—by RingCentral.

Learn about what productivity metrics are, 4 examples of productivity metrics, and how to use them to run a successful business.

Learn what a customer journey map is, see 6 examples—and don't forget to download your free template and start customizing it for your business.

Video conferencing is becoming a must-have tool for collaboration and communication. Here are some of the most common components of video conferencing hardware for your business.

Learn about the equipment you need to host the perfect video conference call, from hardware like types of microphones to software like apps & software.

Information Communication Technology has transformed the business world as we know it. Here’s an insight into the impact of ICT.

Strategic planning has always been associated with improved efficiency. Here's how to succeed with planning in business management.

Call centres play a big part in the UK’s economy. Here’s our take on 50 of the UK’s best call centres - many of whom support some of the country’s best-loved brands and businesses.