There is a surge of backlash against SSA’s escalating reliance on online identity proofing tools for routine transactions.

The Social Security Administration (SSA) announced significant progress in its ongoing efforts to improve customer service while handling record transaction volumes, July 7. Key milestones include: • ...

The Social Security Administration has come under fire for AI phone glitches, long call times and website outages.

Chrysler (FCA US, LLC) is recalling certain 2023-2024 Jeep Grand Cherokee and Jeep Grand Cherokee L vehicles. The second-row ...

The Social Security Administration (SSA) today announced substantial progress in service delivery outcomes resulting from ...

The Social Security Administration announced a major update to its technological advancements on Wednesday as part of its ...

The SSA is set to impose new requirements for phone-based customer service requests, potentially increasing the need to travel to an office.

IRS has shrunk by 25%, mostly through voluntary separation incentives, while the Social Security Administration plans to shed ...

AARP warned that steering people more toward its online identity proofing feature, SAP, will “exacerbate the agency’s ...

KANSAS CITY, Mo. — Evergy is warning customers to be vigilant after an increase in attempted scams this summer. Scammers are ...

Calling the wrong number could cost you hundreds of dollars if you hook up with a bogus customer service line. A metro Detroit woman ... target of an energy scam to contact them immediately at 800-477 ...

The fraud seems never-ending. Some consumers are complaining about ending up at fake customer service sites for Venmo after searching online for a phone number.