A hallucinating customer support bot—and a viral backlash—shows how fast things can go wrong in the age of AI automation.

Verizon said an AI assistant for the company's customer service representatives built using Google models had cut down on ...

Get Instant Summarized Text (Gist) Artificial intelligence can enhance customer service in the hospitality industry by addressing gaps between customer expectations and service delivery. AI can ...

Adobe, Coupa, Five9, Salesforce and Thread are some of this year’s hottest companies for AI software, agentic AI and more.

AI agents are transforming business with smart automation, despite challenges like trust and workforce impact.

Artificial Intelligence is transforming industries, automating tasks that once required human labor. The World Economic Forum ...

DOVER, DE / ACCESS Newswire / April 8, 2025 / Intellivizz is a well-established AI Automation Agency. In the latest ...

As the data above suggest, if an AI agent were to screen 50 incoming interactions per day per customer service worker in the US at a fixed price of $1 per conversation, software spend on AI ...

Verizon's new internal software was created by feeding ... which have opted to use AI to replace customer service staffers. Sowmyanarayan said there are "much easier ways" to reduce costs.