A hallucinating customer support bot—and a viral backlash—shows how fast things can go wrong in the age of AI automation.

Talkdesk’s AI platform helps retailers streamline customer service, improve operational efficiency, and integrate with major ...

Product executives from SugarCRM and Freshworks explain how generative AI is reshaping CRM by enhancing productivity, ...

The market value of the software systems that use AI to pursue goals and complete tasks on behalf of users is expected to see ...

ServiceNow's strong AI growth and a 21% subscription revenue rise signal future gains. Read why investing in NOW stock is ...

Savvy potential customers will come armed with a range of detailed questions that SaaS companies must be ready to answer.

For years, partnerships have been the most underutilized growth lever in SaaS—not because they don’t work, but because many ...

AI agents are transforming business with smart automation, despite challenges like trust and workforce impact.

Cloudera report titled The Future of Enterprise AI Agents which surveyed a total of 1,484 global IT leaders, autonomous ...

Learn more about whether Braze, Inc. or SoundHound AI, Inc. is a better investment based on AAII's A+ Investor grades, which ...

Agentic AI has given rise to autonomous systems that learn, adapt, and even communicate with each other. Follow this page for ...