A hallucinating customer support bot—and a viral backlash—shows how fast things can go wrong in the age of AI automation.

The incident began when a Reddit user named BrokenToasterOven noticed that while swapping between a desktop, laptop, and a ...

Verizon said an AI assistant for the company's customer service representatives built using Google models had cut down on ...

Talkdesk’s AI platform helps retailers streamline customer service, improve operational efficiency, and integrate with major ...

DOVER, DE / ACCESS Newswire / April 8, 2025 / Intellivizz is a well-established AI Automation Agency. In the latest ...

Artificial Intelligence is transforming industries, automating tasks that once required human labor. The World Economic Forum ...

Adobe, Coupa, Five9, Salesforce and Thread are some of this year’s hottest companies for AI software, agentic AI and more.

As the data above suggest, if an AI agent were to screen 50 incoming interactions per day per customer service worker in the US at a fixed price of $1 per conversation, software spend on AI ...

Generative artificial intelligence has usurped its traditional counterpart as the next growing technology taking the payments industry by storm.

Get Instant Summarized Text (Gist) Artificial intelligence can enhance customer service in the hospitality industry by addressing gaps between customer expectations and service delivery. AI can ...

Verizon's new internal software was created by feeding ... which have opted to use AI to replace customer service staffers. Sowmyanarayan said there are "much easier ways" to reduce costs.