The Consumer Financial Protection Bureau, a federal watchdog agency for the banking sector, recently warned the industry about the use of artificial intelligence chatbots.

Chatbots will only send follow-up messages after a user has initiated a previous conversation, according to Meta. If the user doesn't respond, the chatbot will take the hint and go quiet. Follow-up ...

NatWest has signed a five-year deal with AWS and Accenture to unify and modernise its data systems using AI, aiming to ...

A phone-banking tool powered entirely by artificial intelligence is getting its first real-world test in a Pennsylvania Democrat’s congressional campaign. The chatbot, named Ashley, calls voters ...

A phone-banking tool powered entirely by artificial intelligence is getting its first real-world test in a Pennsylvania Democrat's congressional campaign. The chatbot, named Ashley, calls voters ...

The chatbot, named Ashley, calls voters and engages in two-way, interactive conversations about candidate Shamaine Daniels, one of seven Democrats running so far in next year's primary.

If you’re using ChatGPT but getting mediocre results, don’t blame the chatbot. The problem might be your prompts.

Tonik Bank enlists Gupshup for GenAI chatbot Gupshup, the world’s leading Conversation Cloud has announced its partnership with Tonik Bank, the first digital-only neobank in the Philippines, to ...

The CFPB estimates that about 37% of Americans reported interacting with a bank chatbot last year. Of course, our current AI chatbot era really didn’t kick into high gear until November, when ...