Business: Hard hit by tariffs, Americans are turning to Goodwill and eBay. But first, not everyone is happy. If this was forwarded to you, sign up here. A 90-day pause People were getting queasy.

Business leaders often invest heavily in digital customer experience (CX)—optimizing websites, refining service interactions and streamlining operations. However, I find that one of the most ...

The crafts retailer, whose owners are vocal about their evangelical belief, is coming to TriBeCa in Manhattan. Not everyone is pleased. By Jane Margolies In the Lower Manhattan neighborhood of ...

Businesses often honor the adage "the customer is always right" because happy customers are more likely to repeat their business with companies that meet or exceed their needs. Many companies ...

Vermont Business Magazine Blue Cross and Blue Shield of Vermont’s (Blue Cross VT) Customer Service Call Center was recently awarded 2024 Call Center of the Year among small and mid-sized organizations ...

Wealthy business leaders are turning on US President Donald Trump over his plan to impose a colossal set of tariffs on America’s trading partners, as losses mount on stock markets around the world.

Banking customer satisfaction is on the rise across the U.S. in an ... consumers can trust for an in-depth look at what banks are doing to make their customers happy, as well as common complaints.

The UK Foreign Secretary has said he regrets America’s “return to protectionism” after Donald Trump insisted Sir Keir Starmer was “very happy ... consulting with business and industry.

Before the COBOL transition reports, Fichtner said he had not been worried about benefit interruptions, though he had been concerned that changes at the agency may impact customer service and that ...

Trump's staffing cuts and office closures are launching Social Security's customer service into chaos. 73 million Americans rely on Social Security to afford essentials. I visited SSA offices and ...

A spokesman for the telecoms and media company said: “We’re transforming our business to deliver quicker, simpler and more digital customer service. “Our customers increasingly want choice ...

Next March 2025, such integration reimagines the business ... makes people happy. Those generic reply days are gone. WhatsApp AI weaves through past chats, shopping habits, and individual interests to ...