Forrester evaluated the 10 top CCaaS providers, including Genesys, on strategy and current offering. The report states, "Genesys has a market-leading vision to provide a broad AI-powered experience ...

NICE (Nasdaq: NICE) today announced that NICE has been recognized as a Leader in Contact Center as a Service by Forrester Research. The Forrester Wave™: Contact-Center-As-A-Service (CCaaS) Platforms, ...

First Steps" stars Pedro Pascal, Vanessa Kirby, Joseph Quinn, and Ebon Moss-Bachrach, and director Matt Shakman reveal how this movie is different from what you've seen before.

Employee burnout in retail contact centers isn't just a personnel issue—it's a notable business challenge threatening to eat ...

Meteorologist Lacey Swope is in the Bob Mills Weather Center with your Wednesday 9 a.m. forecast.