Recent weeks have seen a mounting chorus of praise from Chinese companies and other organizations for the new national AI ...

Brightwave today announced the first deep research platform purpose-built for private market investors. Brightwave's latest features, Report Builder and Blueprints, allow investment teams to precisely ...

Emergn, a global leader in helping companies and people improve the way they work forever, has unveiled the next iteration of Praxis, its learning platform specifically designed to develop and embed ...

The Board of Public Works approved a $3.9 million extension Wednesday of a call center contract ahead of an expected surge of ...

Forrester evaluated the 10 top CCaaS providers, including Genesys, on strategy and current offering. The report states, "Genesys has a market-leading vision to provide a broad AI-powered experience ...

NICE (Nasdaq: NICE) today announced that NICE has been recognized as a Leader in Contact Center as a Service by Forrester Research. The Forrester Wave™: Contact-Center-As-A-Service (CCaaS) Platforms, ...

The protests were part of a nationwide call to action — dubbed Hands Off! —  against Trump and his adviser Elon Musk on a ...

AI as a sanity-checking ally. AI is being used to monitor agent stress, cognitive load, and burnout risk—acting as a real-time support system, not just a compliance watchdog. Reducing burnout, ...

The IGNITE Schuylkill Youth Program’s “final event” is scheduled for May 8 at the Orwigsburg Veterans Memorial Hall, 300 ...

Verizon said an AI assistant for the company's customer service representatives built using Google models had cut down on ...