We believe the same old, same old is not going to cut it. We believe that using AI, using technology like that, we have to ...

DIGICEL has overhauled its Customer and Corporate Call Centre operations in Trinidad and Tobago, leading to the retrenchment of several agents in the country. According to a retrenchment notice ...

Agents are not only more productive when given the tools and training to navigate the complex environment of a modern contact centre, they also contribute significantly to customer satisfaction ...

With technology evolving at lightspeed, what will call centers of the future look like? And will we soon be talking to AI ...

The company’s suite of solutions now includes enterprise-grade VoiceAI agents, real-time agent assist tools, AutoQA for ...

A videos shows men -- young and old -- grabbing laptops, monitors, keyboards, extensions. A raid on a fake call centre in Pakistan's Islamabad led to an unexpected heist at the hands of locals ...

AI as a sanity-checking ally. AI is being used to monitor agent stress, cognitive load, and burnout risk—acting as a real-time support system, not just a compliance watchdog. Reducing burnout, ...

The new VoiceAI agents can field customer service calls to save time for contact center teams. The agents are capable of answering product questions and other common inquiries. According to Observe.AI ...

Chaos erupted in Islamabad's Sector F-11 after a raid by Pakistan's Federal Investigation Agency on a fake call center run by Chinese nationals led to looting. Despite the detention of over two ...

KUALA LUMPUR: Seven people have been detained in a raid on a condominium unit in Cyberjaya that was used as a scam call centre. Bukit Aman Commercial Crime Investigation Department (CCID ...