Starting with specific use cases (i.e., handling account queries, appointment rescheduling or product troubleshooting) allows ...

More than 70 new WEM features for Calabrio ONE suite being introduced in six-month period ...

Microsoft's Work Trend Index shows that 33% of leaders may cut jobs, while 78% still plan to recruit for AI roles.

Co-operative Financial Services said it planned to create 500 jobs in the UK after resisting pressure to open a call centre abroad. The group, which includes the Co-operative Bank and Co-operative ...

On Monday, 14 April 2025, the Call Centre of the Migration and Citizenship Service of Armenia will be officially opened. The Centre was created with the support of the Council of Europe project ...

A fintech founder in the US has been charged with fraud after it was found that his artificial intelligence shopping app relied heavily on Philippines call centre employees to complete the purchases ...

Guernsey’s Airline Aurigny have announced that it is to outsource its contact centre to Fiji. The airline will be outsourcing to Mindpearl in Fiji some 10,000 miles away from the airline’s Guernsey ...

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“We’re not going to be able to facilitate this payment if you’re not forthcoming and honest with us,” said the call centre agent, according to a recording first aired on 2GB Sydney’s Ben ...

The free agent pickup, who signed a two-year deal with ... “You never want to feel comfortable, but that’s a wake-up call. That’s, ‘All right, here we go, that’s how they feel and ...

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Agents are not only more productive when given the tools and training to navigate the complex environment of a modern contact centre, they also contribute significantly to customer satisfaction ...