A new tool from student debt coaching and optimization platform Candidly aims to offer workplaces more personalized financial ...

Chatbots evolve beyond cost savings. Once seen as call deflection tools, today’s bots are brand touchpoints powered by large ...

"AI chatbots could provide beneficial support to help women suffering from postpartum depression, but it’s important to note that it's a tool and not a replacement for treatment and therapy," he ...

As more people turn to AI for immediate mental health support, evidence suggests chatbots can be helpful. But experts have some warnings.

Operational excellence and financial efficiency — to put it politely — are table stakes in a private equity setting and laid ...

Chatbots are primarily used to enhance customer experience by offering 24/7 customer support, but in a cost-effective manner. Businesses have also started using chatbots to serve internal ...

Behind the screen, a growing number of users are forming intense, sometimes unhealthy relationships with virtual characters.

The Xbox chatbot, which doesn’t yet have a name, is part of Microsoft’s initiative to introduce AI to the Xbox ecosystem, with this bot in particular being capable of handling console support ...

A new WhatsApp-based chatbot named IROZA will launch in Rwanda in October to provide breast cancer information and support, with a particular focus on women. The tool, developed by the Breast Cancer ...

Based on its bold changes and quiet denials, CBA – which has invested significantly in AI in recent years, including ...

Chatbots are the new black in UX design. Facebook already has over 11,000 chatbots since the official announcement of chatbot support made earlier this year.

As we suspected, Facebook is indeed adding chatbot support to Messenger, and it's officially called "Bots for Messenger." It's not a surprise at this point, given that the latest Messenger update ...