The power of coaching has got us to a high standard of customer service,” says Sameer Pathak, customer experience manager for O2 Retail UK. He has used a video coaching method developed by customer ...

- Lisa Walsh, Beacon Executive Coaching 11. Make Sure Everyone Has A ‘Service’ Mindset External customer breakdowns can result from internal breakdowns.

If you were to sit in on a typical training session in most customer contact centers, you’d see the trainer standing in the front of the room lecturing. You’d see a certain amount of drill at computer ...

She says there are four main things to think about: 1. Consistency - Every customer receiving the same level of service from every team member at every opportunity, every single time 2.

A new AI program called Cogito is 'coaching' customer service workers — and it could start showing up in your office soon, and beyond.

MINNEAPOLIS--(BUSINESS WIRE)--Calabrio, the customer experience intelligence company, today announced its new coaching solution for agent performance management, Calabrio Performance Coaching. The ...

Dundas is a certified member of the John Maxwell International Team: Training, Coaching and Speaking on Customer Service, Leadership and Personal Development through ProDE. For over two decades ...

NEW YORK, NY-- (Marketwired - May 11, 2016) - Best Seller TV, one of the top online business shows on C-Suite TV, has announced their upcoming episodes for April and May. Best Seller TV will feature ...