The complaints from employees come shortly after Costco’s customer satisfaction rate plummeted in this year’s American Customer Satisfaction Index. Since 2024, Costco shoppers reported a 5% drop in ...

If you want to downgrade your Costco membership from Executive to Gold Star, there are a few hoops you have to jump through, ...

Costco has long prided itself on being a retailer that prioritizes an outstanding customer experience. If it continues to ...

Here are six products that have the most customer complaints. Milk is milk, no matter how you package it, but Costco’s Kirkland Signature brand milk gallons get a unique complaint, according to ...

The fact that Costco makes so much money from membership fees also enables it to offer superior customer service. Ever notice that you can take back just about anything to Costco without a hassle?

If you've frequented Costco, Sam's, or any other warehouse club you know before you leave the building a slightly conscious ...