EVT, one of Australia’s largest entertainment and hospitality groups, is set to roll out an AI-powered sentiment analysis solution – developed in partnership with Decision Inc., a leading Global ...

IN today's fast-evolving digital environment, customer expectations are rising as fast as technological capabilities. Adobe, ...

A better consumer experience has implications for clinical improvements, according to a new report from CVS Health. | A ...

Digital payments platform Stripe invites customers to join its management team meetings on a bi-weekly basis so it can get ...

Generative AI is going to reinvent virtually every customer experience and enable entirely new ones that have only been dreamed about, Amazon.com Chief Executive Andy Jassy said in a letter to ...

Global Study Shows 81% of Customers Still Rely on Direct Interaction with Humans to Fix Issues SALT LAKE CITY [April 10, 2025] – InMoment®, the leading provider of integrated Experience ...

For years, companies have invested heavily in traditional Customer Experience (CX), believing that seamless interactions, intuitive digital journeys, and personalised service would lead to ...

Explore how real-world brands are using AI to understand their audiences, anticipate churn and personalize at scale.

Business leaders often invest heavily in digital customer experience (CX)—optimizing websites, refining service interactions ...

Put yourself in your audience’s shoes and be brave enough to admit when something you thought was working just isn’t.

Customer expectations have skyrocketed but so have the challenges businesses face in meeting them. Today’s consumers demand ...

This Tech Guide explores three of the most common consumer “headaches,” and how retailers can improve customer service.