At Parkway Toyota, Fixed Operations Director Nick Latino has refined his approach to service, retention, and profitability by focusing on customer satisfaction, streamlined processes, and adapting to ...

These insights underscore the need for tailored retention strategies that address the unique needs of different age segments, thereby advancing turnover theory and practical human resource management.

I’ve found there are five key elements of a customer-retention strategy that not only help attract new business but solidify existing bonds. First, you must ensure stability. Trust is the ...