PHILADELPHIA, PA, March 25, 2025 — Inolex is pleased to announce the appointment of Art Knox as its new President. Knox will lead the company’s strategic vision to deepen customer relationships and ...

Specifically, you can’t grow what you can’t retain, and it costs less to keep a customer than to acquire a new one. Enhancing retention should be a top priority on every B2B firm’s 2025 goal ...

But you can’t have loyalty without first committing to a customer retention strategy. Retention starts with eliminating obstacles that contribute to customer churn. That means creating experiences ...

For example: if you sell laptops, it makes no sense to calculate retention year-on-year. Even the most loyal customer isn’t buying a laptop every year. But if you sell books, year-on-year comparisons ...

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Edtech startups in India raised more than $4.7 Bn last year, and four of them reached the unicorn status during 2021-22 In a customer persona ... increase their average retention rates by 3-5% ...