We get a lot of questions from readers with two-year associate's degrees who are frustrated because, even though they're ...

Discover how studying Spanish can boost your career prospects. Learn the professional benefits of bilingualism in today’s global job market.

Some IRS managers have decided to “voluntarily downgrade” to non-management roles, because the pay “does not justify the ...

Engaged employees deliver better customer service. Companies in the top 25% of employee engagement have 10% higher customer ...

This strategic move shows AI is now the foundation for how leading companies engage, support, and retain their customers ...

Agentic AI changes this. It can watch for triggers – like fraud or service failures – and act before the customer even picks up the phone. Instead of dealing with a complaint, it reaches out, resolves ...

A new Microsoft study ranks the 40 jobs most at risk of being replaced by AI and the 40 roles that are safest for now. Find ...

A new bipartisan bill, called the "Keep Call Centers in America Act of 2025," introduced by Sen. Gallego and Sen. Jim Justice of West Virginia on Wednesday, proposes to ensure such jobs remain in the ...

Zhang is the CEO and co-founder of Decagon, a San Francisco-based startup that offers an automated customer-support service ...

SEPTA reported its highest score in its quarterly customer satisfaction surveys on Thursday. The transit authority averages a ...

Robotic solutions are no longer just prototypes, but practical, cost-effective tools capable of handling repetitive and even ...

Singapore's Ministry of Manpower has just released its annual update on median salaries, covering 570 professions across nine ...