At the recent Zendesk Relate 2025 conference, I spent some time with the company’s EMEA CTO, Matthias Goehler, to better ...

Sky, the owner of Sky News, has announced 2,000 jobs at its customer service centres are at risk. The company said its proposals, including the closure of three UK sites, would affect 7% of its ...

The Chancellor previously said she thought 10,000 civil service jobs – out of more than 500,000 – could be cut, claiming “back office jobs” could go while “front line” services would ...

Sky, the owner of Sky News, has announced 2,000 jobs at its customer service centres are at risk. The company said its proposals, including the closure of three UK sites, would affect 7% of its ...

It’s a competitive advantage. Look no further than the banking industry, a sector that rode the wave of automation in customer service straight into a paradox. After pioneering ATMs, online ...

The UK will aim to slash the number of civil servants by 10,000 as it targets a 15% reduction in the government’s operating costs, Chancellor of the Exchequer Rachel Reeves said ahead of ...