Employees said reasons for termination were often vague — including minor attendance lapses, past customer interactions, or ...

The agency said it's reversing a decision to cut phone services for identity verification after a backlash from seniors.

Access ARM Pensions has reinforced its commitment to deepening customer engagement and improving service efficiency as it navigates ...

Zomato laid off around 500 of its employees from its ZAAP programme in Gurugram and Hyderabad with AI reportedly involved in ...

After decades of being a welcoming face that greeted people at the Bob L. Burger Recreation Center in Lafayette, Marty Parks ...

Calgarian Marko Jovanovic make a quick stop at his local Rona in early month to pick up a new fridge, but it turned into a ...

Recently, we wrote about people's worst experiences with entitled and rude customers, and now we're back for more. Here are ...

Social Security is delaying an in-person identity verification requirement by two weeks, but critics say the plan burdens beneficiaries.

Even if you don’t have a very vocal job, you most likely use your voice every day, and you probably don’t think about how to take care of it.

Wide-ranging research from Poynter and the University of Minnesota sheds light on how people feel about AI in journalism. It’s not pretty.

Abrupt changes in staffing and some procedures at the Social Security Administration, coupled with false and misleading ...

Recently departed tax agency leaders detail how workforce reductions could undercut modernization and the use of AI.