Close the loop with care. Deborah Bearden trains associates to respond meaningfully to customer feedback—no generic templates ...

Sky has said 2,000 call centre jobs are at risk under plans to move more of its customer service online ... that many customers now want different means of contacting them - including via online ...

Thus far, associates are gravitating toward two means of protest ... One former Big Law lawyer who helped to organize an associate open letter to law firms, Rachel Cohen, said some associates ...

But one organizer behind the letter has stepped forward publicly: Rachel Cohen, a 2022 graduate of Harvard Law School and third-year finance associate in the Chicago ... to discuss “what various ...

To access Amazon’s Customer ... service. In other words, things can get a bit tricky if you're sharing an account with someone else. Now you've officially entered the chat. Type "Talk to ...

It’s a competitive advantage. Look no further than the banking industry, a sector that rode the wave of automation in customer service straight into a paradox. After pioneering ATMs, online ...

By Carly Thomas Associate Editor Amanda Seyfried will always remember Mean Girls, even in the afterlife. During her recent appearance on the Happy Sad Confused podcast, host Josh Horowitz brought ...