The incident began when a Reddit user named BrokenToasterOven noticed that while swapping between a desktop, laptop, and a ...

At the recent Zendesk Relate 2025 conference, I spent some time with the company’s EMEA CTO, Matthias Goehler, to better ...

When the user contacted Cursor support, an agent named "Sam" told them it was expected behavior under a new policy. But no such policy existed, and Sam was a bot. The AI model made the policy up, ...

Customer service can make or break a dining experience. It can ruin a perfectly delicious meal or brighten up the most basic of take outs. Now, a new survey has revealed the surprising chains ...

Trump's staffing cuts and office closures are launching Social Security's customer ... mean some beneficiaries in rural areas and without transportation access will have a harder time getting service.

There’s a high chance they’ll switch to one of your competitors with a seemingly better customer service track record. This means higher marketing costs for your business. When you retain your ...

Sky has announced plans to axe 2,000 jobs at its customer service centres and close three of its ten contact centres. The contact centres that will close are Stockport, Sheffield and Leeds Central.

NSW Department of Customer Service (DCS) has tapped Naomi Youness to temporarily lead IT as CIO Aarti Joshi embarks on maternity leave. Youness is currently the CIO of the NSW Department of ...

Sky has said 2,000 call centre jobs are at risk under plans to move more of its customer service online ... that many customers now want different means of contacting them - including via online ...

Thus far, associates are gravitating toward two means of protest ... One former Big Law lawyer who helped to organize an associate open letter to law firms, Rachel Cohen, said some associates ...

But one organizer behind the letter has stepped forward publicly: Rachel Cohen, a 2022 graduate of Harvard Law School and third-year finance associate in the Chicago ... to discuss “what various ...

The states and districts that pay Customer Service Representatives the highest mean salary are District of Columbia ($56,140), Washington ($52,690), Massachusetts ($50,450), New York ($50,100 ...