A new survey looked at order accuracy, staff courtesy, wait times, and food quality at popular fast-food restaurants. Find out which fast food chains have the worst customer service.

Blind man walks 7 miles a day handing out flyers to find his stolen service dog: ‘Bam Bam means the world to me’ Angel Santiago says his beloved 14-year-old service dog, Bam Bam, was stolen ...

Democratic Gov. Andy Beshear credited President Trump's FEMA on Tuesday, and said during a podcast that customer service had improved with the government agency.

IRS managers ‘voluntarily downgrade’ their roles as agency looks to fill customer service jobs Some IRS managers have decided to “voluntarily downgrade” to non-management roles, because the pay “does ...

The Keep Call Centers in America Act would require a company to disclose when they relocate call center operations overseas and inform callers about AI use.

Trump wants to reverse the staffing cuts he's overseen for IRS customer service. House Republicans disagree. The Trump administration is warning of dire consequences if it cannot reverse the tax ...

Engaged employees deliver better customer service. Companies in the top 25% of employee engagement have 10% higher customer loyalty ...

The development of e-marketing over recent decades has led offline and online retail enterprises to adopt various data analysis technologies to enhance their understanding of consumer behavior and ...

Everyone still claims to value customer service, but as the average CEO tenure has shortened, executives have become more focused on delivering quick returns to shareholders and investors.

Wade Jeske of Oconto Falls is a master at anticipating trends; that has led to great success at his business, Lena Swamp Archery.