Declining quality of care, increased fees and serious customer service issues at Optum-owned health care facilities were among the problems named by respondents to a community survey launched in late ...

NY, released survey results showing hundreds of patients of Optum-owned providers faced billing, customer service and care ...

The Ministry of Health and Social Services (MOHSS) on Monday launched its Customer Service Charter ... across the health sector to improve care standards. Provided by SyndiGate Media Inc ...

Health insurers are ramping up their customer-service efforts ahead of millions of Americans joining the ranks of the insured in 2014. In this week's Health Minute, MarketWatch's Kristen Gerencher ...

Quantum Health, the leading consumer healthcare navigation and care coordination company, has been honored with a Silver ...

The results were released this week and found patients are highly critical of the practice’s quality and accessibility of care, as well as billing problems and customer service, since it was bought ...

Patients of Optum-owned medical providers in the Hudson Valley are struggling with inaccurate medical bills, poor customer service and declining quality of care stemming from the national health ...