The customer journey, from initial interaction to post-service engagement, has become the cornerstone of hospitality. This journey, when meticulously crafted, can transform one-time guests into ...

Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. This article is more than 4 years old. You won’t succeed ...

The research team used the gap model, which explores ways to improve customer service, to provide a framework for how the hospitality industry can apply AI in balance with needs like catalyzing ...

As a customer service consultant and trainer, I’ve worked with business owners who want to transform their company into the “Four Seasons of Retail Banking” or the “Ritz-Carlton of ecommerce." ...

Customer Service Secrets You Can Learn From a Five-Star Hospitality Icon Regardless of what kind of business you have, there are valuable lessons to be learned from the hospitality industry.

Competition is fierce in the hospitality industry. Whether it's a hotel chain, an airline, a cruise ship company or a restaurant, businesses are utilizing the most up-to-date systems for improving g ...

SPRINGFIELD, Mass. (WWLP)– Non-English speaking persons interested in careers in hospitality and customer service can now apply for free classes at Springfield Technical Community College (STCC).