The coffee giant aims to stand out on guest experience in a cutthroat consumer environment as it tries to boost lackluster ...

Investors will get the latest look into how Starbucks' push for more welcoming cafes is going when it reports earnings after the bell Tuesday.

With the next Platinum Service Awards scheduled for Oct. 22, the Boca Chamber of Commerce is on the lookout for the next ...

Just about a year ago, on a trip to New York City, Tim Sweetman and his wife made a pitstop for some “work research.” Having ...

There's a lot of lessons to be learned from traveling, but when I was in Japan a couple things stood out to me. This was my first time traveling abroad since I'd entered and worked in the hospitality ...

Hyatt cut 30% of US customer service staff, affecting ~300 roles amid industry shift to AI automation for cost savings.

In the search for creative strategies, nursing home leaders can’t look just to their own peers. Inspiration is everywhere.

This accelerates customer service and improves satisfaction. Artificial intelligence drives chatbots to deliver accurate and relevant information. Businesses in the hospitality sector experience fewer ...

Klarna Reverses AI Customer Service Overhaul Klarna is inviting human workers back to its customer service division after AI takeover last year.

Babak Taheri, Ph.D., published research looking at how the hospitality industry can use service design to market to an aging customer base.

Verizon said an AI assistant for the company's customer service representatives built using Google models had cut down on call times and freed them up to sell products to customers, leading to a ...

Fast food might come in a paper bag, but the service can still make or break the meal. Based on the 2024 American Customer Satisfaction Index, which surveyed U.S. consumers between April 2023 and ...