Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. This article is more than 4 years old. You won’t succeed ...

The research team used the gap model, which explores ways to improve customer service, to provide a framework for how the hospitality industry can apply AI in balance with needs like catalyzing ...

If I’ve convinced you that it’s time to bring some hospitality to your customer service equation, here are seven ways to get moving in that direction. 1. Think cinematically.

As a customer service consultant and trainer, I’ve worked with business owners who want to transform their company into the “Four Seasons of Retail Banking” or the “Ritz-Carlton of ecommerce." ...

Customer Service Secrets You Can Learn From a Five-Star Hospitality Icon Regardless of what kind of business you have, there are valuable lessons to be learned from the hospitality industry.

The coffee giant aims to stand out on guest experience in a cutthroat consumer environment as it tries to boost lackluster ...

At UNLV, the School of Medicine is partnering with the College of Hospitality in training future doctors. “The way people choose care is no longer based on their health plan,” Grattini said.

Would it kill you to smile? Why Gen Z’s expressionless demeanour could be harming customer service in hospitality.

A recent survey shows Americans are more unhappy with the customer service they're getting than ever. The poor guy above has been on hold for 24 months (we assume — it's a stock photo).

In courses such Foundations of Customer Service & Hospitality, Managing Profitability, and Hospitality Operations Management, you'll delve into the core aspects of the industry, from exceptional ...