Hello from my new home! My name is Jake Kulchar and I am Hive’s newest Customer Experience Manager! I grew up in Barrie, Ontario and recently obtained my Bachelor of Commerce degree with a ...

If you run into an issue when catching a flight, it can be reassuring to have the time and the attention of both customer service and gate agents. But American Airlines appears to be changing the ...

There’s no doubt about it: investing in B2B customer service is one of the smartest moves a business ... the company’s Customer Care Manager. Thomas also says that RingCentral helps her remote support ...

Customer service can make or break a business. Put yourself in the shoes of a customer; you’ve encountered a problem with your product and need to contact support. If you get a resolution quickly, you ...

VTA said copper theft "skyrocketed" during the three-week-long worker strike. Before light rail service can resume, crews have to inspect power lines to ensure they are functional. Limited bus ...

SAN JOSE — Santa Clara Valley Transportation Authority bus service will resume Friday, after striking union workers were ordered to return to their jobs by a county judge. About 1,500 members of ...

With the union worker strike over, some VTA bus service will resume Friday, with more bus lines and light rail services restarting over the next few days. VTA has yet to determine which bus lines ...

Sky has announced plans to axe 2,000 jobs at its customer service centres and close three of its ten contact centres. The contact centres that will close are Stockport, Sheffield and Leeds Central.

Sky, the owner of Sky News, has announced 2,000 jobs at its customer service centres are at risk. The company said its proposals, including the closure of three UK sites, would affect 7% of its ...