The quasi-independent agency cites a 1911 court ruling in California that says that, absent a contract, utilities aren’t ...

Social Security’s acting commissioner recently said out loud what many beneficiaries are thinking these days — the agency’s telephone customer service ... the agency’s phone lines with ...

Social Security's acting commissioner recently said out loud what many beneficiaries are thinking these days — the agency's telephone customer ... service at home. So when she finally secured a ...

Rimini Street receives Stevie Awards for Front-Line Customer Service Team of the Year and Best Customer Satisfaction Strategy, and the 2025 AI Excellence Award by Business Intelligence Group ...

The agency had planned to require anyone filing for benefits or changing bank account information to verify their identities in person instead of over the phone if they were ... and providing better ...

and we are updating our policy to provide better customer service to the country’s most vulnerable populations,” acting Social Security Commissioner Lee Dudek said, noting the phone services ...

The Social Security Administration is ending most phone service for those applying ... and longer wait times to resolve routine customer service needs," Nancy LeaMond, AARP's executive vice ...

"From the moment DOGE announced its dangerous plan to eliminate SSA telephone services, our members sprang into action," Fiesta said in a statement, adding that ending phone service would have "placed ...

But the SSA’s accommodations were not enough, AARP argued, and the cuts to phone services that were to go ahead would “only exacerbate the ongoing customer service crisis,” LeaMond wrote. More than 10 ...

LeaMond said AARP is "deeply troubled" by what it called "a startling and sudden decline in customer service," citing a skyrocketing rate of "agent busy" messages. That metric tracks the ...

But what they often forget to consider is its customer service. By opting for credit cards with the ... If you don’t find what you’re looking for in the Help Center, you can contact American Express ...

A disgruntled customer took an axe to his local phone shop and threatened to “smash up” the store in a rage after claiming he had been sold a faulty handset, a court has heard. Raymond ...