Maintained a 98% customer satisfaction score over 12 months by consistently resolving issues on the first contact and providing clear follow-up communication. The best skills for your resume are those ...

Weirdly, many of the customer-service and dealership workers I spoke with seemed to forget the whole premise and suggested I resume driving the car. “Would you put your kids in it?” I’d ask.

OpenAI open sourced a new Customer Service Agent framework — learn more about its growing enterprise strategy Carl Franzen @carlfranzen June 18, 2025 3:30 PM ...

The Regional Transportation District’s L line has resumed service after a crash between a light-rail train and a car near the intersection of 24th Street and Welton Street in Denver.

BART resumed its train service between the Richmond and Downtown Berkeley stations after a fatal crash involving a person on the tracks.

(BCN) — A “major medical emergency” at the Hayward BART station stopped train service through the area for more than two hours on Thursday morning, according to the transit agency… ...

Airbnb started rolling out an AI-powered customer service bot in the U.S. last month, CEO Brian Chesky said during the firm's first-quarter conference ...

For the first time since the pandemic, Concord Coach Lines will resume direct service between Concord and New York City with an additional stop in Nashua.

(KRON) — Santa Clara Valley Transit Authority (VTA) bus service is set to resume Friday after a nearly three-week-old strike was brought to an end Wednesday. VTA workers with the Amalgamated … ...

Agentic AI's potential for improving customer satisfaction and streamlining workflows is bolstering its appeal in customer service circles and fueling what could be a US$47.1 billion market by 2030.

After an upsetting loss for a seat in the Senate, Rep. Barbara Lee is retiring from Congress. But this will not stop her from continuing to work in public service. She joins Jonathan Capehart to ...