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Social Security’s acting commissioner recently said out loud what many beneficiaries are thinking these days – the agency’s telephone customer service can “suck.” ...

NY, released survey results showing hundreds of patients of Optum-owned providers faced billing, customer service and care ...

NYSEG will meet with customers at the Campbell Fire Department to discuss billing concerns and receive feedback.

The court heard the “f..off” incident happened towards the end of a night shift in the early hours of January 27th last when ...

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With less than a week to go before a deadline that the Social Security Administration set to end phone support for certain ...

How Much Does a Customer Service Representative Make? Customer Service Representatives made a median salary of $39,680 in 2023. The best-paid 25% made $48,480 that year, while the lowest-paid 25% ...

Respondents described issues with quality of care, billing and customer service at Hudson Valley health care facilities run by UnitedHealth subsidiary Optum.