As the pandemic continues to threaten retail prosperity, companies will need to lean on their customer service departments even more to deliver the bespoke experience customers demand. By taking ...

the state of customer service in the UK's retail sector has sparked considerable debate. Friends, family, and even casual conversations reveal a shared frustration: the decline of the personal ...

Verizon is upping its minimum wage, announcing on Monday that it will now pay at least $20 per hour to retail, sales and customer service teams nationwide. The company says that the new increase ...