There's bad customer service — and even worse bogus customer service where anyone can easily be taken by a scammer with a quirky accent who demands a credit card on the spot when you call a fake ...

Agentic commerce isn’t a distant vision; it’s already driving double-digit improvements in efficiency, customer satisfaction ...

Exceptional customer service doesn’t happen by accident — it’s the result of intentional decisions that prioritize listening, empathy and responsiveness at every level of a business. When done right, ...

When you shop through retailer links on our site, we may earn affiliate commissions. 100% of the fees we collect are used to support our nonprofit mission. Learn more. Bob Solomon was counting the ...

The reversal suggests that AI technology is yet to compete with the nuance and emotional capabilities of human workers, particularly in cases such as customer service, where a sense of empathy is ...

Today's shoppers expect a smooth, consistent experience no matter how they choose to interact with a retailer.

In just a few short years, artificial intelligence (AI) has transitioned from a futuristic concept to an operational reality in retail. As consumers increasingly embrace AI-powered tools — from ...

Logile survey reveals that 77% of store associates say poor scheduling and staffing decisions directly cost their stores ...

A string of recent cyberattacks and data breaches involving the systems of major retailers have started affecting shoppers.

Retail media networks are evolving fast. Here's how DoorDash Ads is helping shape the future of retail advertising through ...

Poor customer service by some Barbadians is among the areas flagged by visitors in an exit survey, says chief executive officer of the Barbados Tourism and Marketing Inc. (BTMI) Andrea Franklin.

When a retail brand goes viral in the wrong way ... pockets of inconsistency exist when it comes to customer service, policy enforcement, and staffing levels. Some insights from the report ...