Starlink experienced an outage Thursday afternoon that went on for 2.5 hours and took down tens of thousands of peopl ...

Virgin Media O2’s new Lumi AI tool offers real-time prompts and resolution suggestions to human agents, enhancing ...

Under the hood, Cognigy uses LLMs from major AI providers such as OpenAI and Anthropic PBC. If the LLM that powers an agent ...

The technology landscape has been redefined by the rise of XaaS (“anything as a service”). Initially built on the promise of ...

NiCE bolsters its AI platform with conversational and agentic capabilities via a Cognigy deal to take on more customer ...

Freshworks quarterly results top estimates with double-digit growth in revenue and customer spending - SiliconANGLE ...

Oyster reports on top remote roles, highlighting key regions for hiring talent: software engineering, marketing, data analytics, and customer support.

The best CRM software solutions for your small business are affordable, scalable, and can help you succeed in sales and customer management.

The era of the AI assistant is not a distant vision; it is already unfolding before our eyes. In the next 6 to 18 months, the ...

Acquiring users isn’t enough. The real challenge lies in keeping them engaged and supported throughout their journey, long ...

TFI International’s Q2 revenues slipped to $2.04 billion (all figures USD), down from $2.26 billion the same quarter last ...