A great customer service team will not only provide the services you’re looking for, but they will do so with friendliness, quick response times and a high level of expertise in their product.

Under the hood, Cognigy uses LLMs from major AI providers such as OpenAI and Anthropic PBC. If the LLM that powers an agent ...

May 5 (Reuters) - ServiceNow Inc NOW.N and Adobe Inc ADBE.O said on Tuesday they will make their software systems work together in an effort to improve apps used by customer service representatives.

A hands-on review of Nextiva’s customer-service software and phone system, discussing the platform’s features, pros and cons.

Today, Loris AI is a customer service company that provides machine learning-powered software that analyzes real-time chats and suggests language for responses.

Freshworks quarterly results top estimates with double-digit growth in revenue and customer spending - SiliconANGLE ...

Microsoft announced this morning a new agreement with 24/7 Inc. , a company that designs intuitive customer experiences. As a part of the deal, Microsoft will merge its interactive self-service ...

SAN FRANCISCO — Lots of companies are dedicated to customer service, but not many businesses dedicate conference rooms to their customers as Siebel Systems Inc. does. Customer names like IBM ...

Playvox, a Sunnyvale, California-based company that creates customer service software, has tapped Kristen Shaheen as general counsel. Shaheen started her new position this month, according to her ...

ServiceNow, Adobe pair their customer service software to improve apps By Reuters May 5, 20206:40 AM PDTUpdated May 5, 2020 ...