Microsoft's recent Cyber Signals report reveals that AI is empowering cybercriminals, leading to more sophisticated fraud.

At the recent Zendesk Relate 2025 conference, I spent some time with the company’s EMEA CTO, Matthias Goehler, to better ...

Strong channel relationships do tend to benefit your operations and those of your partners, but ultimately, they’re for your ...

It makes all the difference when you find a remote job that offers paid training! Especially if you are new to an indust ...

Dani Schlarmann, a recruiter, noticed something fishy about the job applicants. Cover letters and resumes sounded identical. Candidates embellished their experience to match the job description. On ...

Workforce development firm Burning Glass insists that skills, rather than degrees, are the key to job success. Its new ...

Zomato has laid off around 500-600 customer support employees due to non-performance and is leaning on AI to automate job functions. Impacted employees claimed they were terminated without notice.

The online food delivery service Zomato trimmed up to 600 customer support roles ... Just like that, they wiped out hundreds of jobs without a second thought.” The assertion of being terminated ...

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Sky has announced plans to axe 2,000 jobs at its customer service centres and close three of its ten contact centres. The contact centres that will close are Stockport, Sheffield and Leeds Central.

Sky, the owner of Sky News, has announced 2,000 jobs at its customer service centres are at risk. The company said its proposals, including the closure of three UK sites, would affect 7% of its ...