BRITISH Airways has a unique First Service Specialist course for its flight crew and it has extremely strict training. The ...

As an AI engineer at Meta, Boris Valkov helped build PyTorch, one of the world’s largest machine learning libraries. During ...

With almost 4,500 jewellery and watch specialist retail stores in the UK, consumers are spoilt for choice when it comes to ...

Promoting one team member and adding eight new hires across its Pennsylvania and Minnesota offices support the company’s ...

At the recent Zendesk Relate 2025 conference, I spent some time with the company’s EMEA CTO, Matthias Goehler, to better understand AI’s effects on customer service and what it means for both ...

The accolade was awarded by the Money And Mental Health Policy Institute, which says the award recognises the steps ...

This is where customer support can make a huge difference in your website building journey. Wix is well known as one of the best website builders on the market thanks to its user-friendly ...

She said that she’d always loved the food from Domino’s, but that their service was going downhill. “We waited 3 hours for our pizza to arrive (from 6+ to 9+). In between, we made calls to the Upper ...

Some businesses closely monitor their customer relationships to identify ways to improve their service and products and to understand how to better meet their needs. The way businesses treat their ...

Help Register Login Login Hi, %{firstName}% Hi, %{firstName}% Games Car rental Amid skyrocketing complaints regarding customer service failures by the Social Security Administration (SSA), AARP is ...

Many people choose a credit card for its great rewards program or signup bonus. But what they often forget to consider is its customer service. By opting for credit cards with the best customer ...

If you run into an issue when catching a flight, it can be reassuring to have the time and the attention of both customer service and gate agents. But American Airlines appears to be changing the ...