The shipping company's temporary new policy comes as President Trump continues to upend U.S. global trade policy.

A statement by the NRC said operations will remain suspended to allow for further safety and service upgrades. The commission explained that the April 10 suspension was due to iss ...

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DHL boosts e-commerce operations with Newcastle opening - read more about this with Parcel and Postal Technology ...

Many people choose a credit card for its great rewards program or signup bonus. But what they often forget to consider is its customer service. By opting for credit cards with the best customer ...

DHL Group acquired white-glove logistics specialist Cryopdp from Nashville, Tenn.-based Cryoport for an undisclosed sum. Cryopdp specializes in logistics for clinical trials, biopharma, and cell ...

Cognigy, a global leader in AI-powered customer service solutions, celebrated the winners of the 2025 Cognigy Awards during its flagship event, Nexus Summit 2025. These awards honor enterprises that ...

Trump's staffing cuts and office closures are launching Social Security's customer service into chaos. 73 million Americans rely on Social Security to afford essentials. I visited SSA offices and ...

Twitter/X went down for users across the UK and the world this evening. Thousands of users of the social media app owned by Elon Musk reported on DownDetector they were unable to log on to their ...

Sky has announced plans to axe 2,000 jobs at its customer service centres and close three of its ten contact centres. The contact centres that will close are Stockport, Sheffield and Leeds Central.

Sky, the owner of Sky News, has announced 2,000 jobs at its customer service centres are at risk. The company said its proposals, including the closure of three UK sites, would affect 7% of its ...

Cadillac ranks third in customer satisfaction for the Premium Brands segment in the annual J.D. Power 2025 U.S. Customer Service Index (CSI) Study, putting it well above average and matching its ...